From Mason, Mich.: Emergency dispatchers are in short supply. A survey found that this issue affects every state, with vacancy rates averaging around 25% between 2019 and 2022. Factors contributing to the shortage include stress and excessive overtime.

Dispatchers play a critical role, responding to emergencies and sending help quickly. They are often the first point of contact in emergency situations.

Further information on this staffing crisis is available, including the experiences of specific 911 centers and the impact on those working in the field.