From Atlanta: Chick-fil-A has decided not to use artificial intelligence in its drive-thru ordering service. The company's leadership wants customers to continue interacting with team members at restaurant locations. CEO Andrew Cathy recently discussed the decision, stating that the company values human interaction and hospitality.

The company is exploring other uses for AI, but these would be behind the scenes. Cathy emphasized the importance of human interaction in creating a warm environment for customers. This decision sets Chick-fil-A apart from some of its competitors, who are adopting AI voice ordering in their drive-thru lanes.

Further details on Chick-fil-A's approach to technology and customer service are available from the source. The company's stance on AI in drive-thru lanes reflects its commitment to providing a personal experience for customers.