business
Cash App settlement: Block agrees to pay up to $165M in fraud claims
By Kassidy Brown at WSMV 4 News (NBC affiliate)
· July 8, 2026
· 1 min read
NASHVILLE, Tenn. (WSMV) - Several states, including Tennessee, have reached a multi-million dollar settlement with Block, the owner of the payment app Cash App.A lawsuit filed against Block alleged that the company misled Cash App users by telling them their money was safe while failing to protec...
Key takeaway The lawsuit also said that Block did not have phone support for Cash App users until 2021, even though it listed a customer service phone number on Cash App debit cards and in its Terms of Service.
Why this matters in The Nashville
The settlement between Block and several states, including Tennessee, has significant implications for Nashvillians who use Cash App. Many residents rely on the app for convenient transactions, and the alleged failures to protect users from fraud may have affected local individuals and businesses. The lack of phone support until 2021 is particularly noteworthy, as scammers exploited this gap to target unsuspecting users. As a result of the settlement, Block will not only pay substantial compensation to victims but also revamp its customer service practices. This overhaul may lead to improved support for Nashville users, who will likely benefit from more robust protections against account takeover schemes. The settlement's impact will be closely watched by local consumers and businesses, who will be looking for tangible improvements in Cash App's security and customer support.
About this story
Original reporting by WSMV 4 News (NBC affiliate) . The Nashville surfaces reporting from trusted publishers and adds local editorial context so readers can quickly understand what a story means for their community. We attribute every source, link to the original report, and follow a documented editorial standards policy. To understand how stories are selected and reviewed, read our about page .
For the complete original report, visit WSMV 4 News (NBC affiliate) . Have a tip or correction? Contact our newsroom .
Category: business ·
Published: July 8, 2026 ·
Source: WSMV 4 News (NBC affiliate) ·
Reading time: 1 min
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Frequently asked about this story
What is this story about? NASHVILLE, Tenn. (WSMV) - Several states, including Tennessee, have reached a multi-million dollar settlement with Block, the owner of the payment app Cash App.A lawsuit filed against Block alleged that the company misled Cash App users by telling them their money was safe while failing to protec...
When was this published? This article was first published on July 8, 2026 by WSMV 4 News (NBC affiliate) and curated for The Nashville readers.
Who reported this story? This story was reported by Kassidy Brown at WSMV 4 News (NBC affiliate). To learn more about how The Nashville selects and reviews stories, see our editorial standards .
Where can I find related coverage? See more business coverage from The Nashville, or browse our daily briefing and topic hubs .
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