A pharmacy chain in the northeast has decided to limit its use of automated technology. This decision comes after many customers expressed dissatisfaction with the service. Issues reported by customers include problems with phone calls and prescription information.

The technology was introduced a few months ago to help with tasks such as communicating with patients. However, it did not work as intended, leading to mistakes and frustration for customers. Further information about this situation is available from news sources in the affected area, including an interview with the company's president discussing the decision to scale back the technology.